Since 1993, The POPS Group Pty Ltd has been supplying privately owned pool shops with an ever-increasing range of Pool Pro branded chemicals, accessories and equipment for pools and spas. Dowdens has provided quality Pool Pro products for many years; our pool service technicians use them when servicing our customers’ pools.
Pool Pro is a leading Australian supplier and manufacturer of swimming pool equipment and supplies, with over 30 years of experience in the industry. Initially established as a family-run business, Pool Pro has grown significantly and now serves customers across Australia and the Pacific Islands, New Zealand, and Asia.
The company is renowned for its extensive product range, offering over 3,500 items, including pool chemicals, accessories, and equipment for pools and spas. This vast inventory and commitment to quality have positioned Pool Pro as a preferred supplier in the pool industry, setting high standards for premium pool supplies.
This FAQ covers pool chemical types, dosing frequency, safe storage, mixing rules, salt vs chlorine systems, chlorinator cell lifespan, essential cleaning equipment, water testing schedules, ideal chemical levels, and the difference between test strips and liquid kits.
At our Mackay location, we carry a comprehensive range of pool chemicals to keep your pool clean, safe, and properly balanced. Our selection includes chlorine (granular, liquid, and tablets), pH adjusters (pH up and pH down), alkalinity increasers, calcium hardness increasers, algaecides, clarifiers, and shock treatments. We also stock specialty chemicals for saltwater pools and mineral pools. Our experienced team can recommend the right products for your specific pool type and water conditions.
The frequency of chemical addition depends on several factors, including pool usage, weather conditions, and your pool’s filtration system. As a general guide, chlorine levels should be tested and adjusted 2-3 times per week during summer and at least weekly during cooler months. pH and alkalinity should be checked weekly and adjusted as needed. Our team at Dowdens Mackay can provide a customised maintenance schedule based on your pool’s specific requirements.
No, you should never mix pool chemicals together before adding them to your pool. Mixing chemicals can cause dangerous reactions, including toxic fumes or even explosions. Always add chemicals to the pool separately, allowing the water to circulate for at least 30 minutes between additions. If you’re unsure about chemical compatibility or application order, contact our knowledgeable staff at Dowdens—we’re here to ensure you use products safely and effectively.
Pool chemicals should be stored in a cool, dry, well-ventilated area away from direct sunlight and moisture. Keep chemicals in their original containers with lids tightly sealed, and never store acids and chlorine-based products near each other. Store chemicals out of reach of children and pets, preferably in a locked cabinet or dedicated storage area. Our team can provide specific storage recommendations for the products you purchase from us.
A salt chlorinator generates chlorine automatically from dissolved salt in your pool water through a process called electrolysis, eliminating the need to manually add chlorine. Traditional systems require you to regularly add chlorine in tablet, granular, or liquid form. Salt chlorinators offer convenience, more consistent chlorine levels, and softer-feeling water. However, they require a higher initial investment. Visit our Mackay showroom to discuss which system best suits your needs and budget.
Under normal operating conditions, a quality salt chlorinator cell typically lasts between 3-7 years, depending on usage, water chemistry, and maintenance. Factors that can shorten cell life include high calcium levels, improper salt levels, and inadequate cleaning. Regular cell inspections and proper water balance can maximise cell longevity. We stock replacement cells for all major brands and can assist with installation and maintenance at our Mackay service centre.
For effective pool maintenance, we recommend having a telescopic pole, leaf skimmer, wall brush, and vacuum head at minimum. A quality pool vacuum (manual or automatic) is essential for removing debris from the pool floor. Depending on your pool’s surroundings and usage, you might also benefit from a leaf rake for larger debris and a corner brush for hard-to-reach areas. Visit our Mackay showroom where our team can assess your specific pool and recommend the most suitable cleaning accessories.
We recommend testing your pool water at least 2-3 times per week during swimming season, checking chlorine and pH levels as a minimum. During periods of heavy use, hot weather, or after significant rainfall, test daily. Alkalinity, calcium hardness, and stabiliser levels should be tested monthly. For the most accurate assessment, bring a water sample to our Mackay branch for comprehensive computerised testing—this service helps identify issues before they become problems.
For a healthy, balanced pool, maintain these levels: free chlorine 1-3 ppm, pH 7.2-7.6, total alkalinity 80-120 ppm, calcium hardness 200-400 ppm, and cyanuric acid (stabiliser) 30-50 ppm. These ranges ensure effective sanitisation, swimmer comfort, and protection of pool equipment and surfaces. Water balance requirements may vary slightly for salt water or mineral pools. Bring your water to Dowdens Mackay for professional testing and personalised advice.
Test strips offer convenience and quick results, making them ideal for frequent basic testing of chlorine and pH. However, liquid test kits (drop tests) generally provide more accurate readings and can test for a wider range of parameters. For critical measurements like alkalinity and calcium hardness, we recommend liquid test kits or professional laboratory testing. Our Mackay location stocks both options and offers complimentary in-store water testing using professional-grade equipment for the most accurate results.
If you’re based in Queensland and looking for help with Hidro Pumps, contact Dowdens today. Visit one of our branches in Mackay, Rockhampton, Brisbane, or Proserpine, or call us on 1300 176 074 to speak with a member of our team. Together, we’ll find the best solution for your needs.
Feel free to fill out the form below with your specific questions, and our team will contact you as soon as possible to help.
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Pool Pro offers a comprehensive range of pool accessories designed to enhance the maintenance and enjoyment of swimming pools. Their inventory includes essential items such as pool covers, which help keep debris out and maintain water temperature, and pool skimmers and nets for easy cleaning. Additionally, Pool Pro supplies various pool floats and toys, catering to relaxation and fun in the water. Their commitment to quality ensures that customers receive durable and practical products that contribute to a better swimming experience.
In addition to cleaning and recreational accessories, Pool Pro provides safety equipment, including pool alarms and safety barriers, to help ensure a secure swimming environment. They offer various lighting solutions to enhance the aesthetic appeal of pools during nighttime use. Furthermore, Pool Pro stocks a range of maintenance tools, such as brushes, vacuum heads, and test kits, which are crucial for keeping pools in optimal condition.
With its extensive array of accessories, Pool Pro aims to meet the diverse needs of pool owners and enhance the overall pool experience.
Pool Pro offers a variety of chlorinators and related spare parts to ensure efficient pool maintenance and sanitisation. Their product range includes essential components such as cell caps, clips, lock rings, circuit breakers, wire looms, and meters, which are crucial for the proper functioning of chlorinators. They also provide housings, covers, leads, junction boxes, nuts, washers, rivets, O-rings, and gaskets, catering to the diverse needs of pool owners and technicians who require reliable and durable parts for their chlorination systems.
In addition to these components, Pool Pro supplies chlorinator cells compatible with various brands, including Aquajoy, Aqualine, Aquapower, Aquasphere, Aquaswim, and Astral/Hurlcon. These chlorinator cells are designed to fit multiple systems, ensuring customers can find the right match for their pool setup.
By offering a comprehensive selection of chlorinator products and spare parts, Pool Pro helps pool owners maintain clean and safe swimming environments while providing the necessary tools for repair and replacement.
Pool Pro offers a comprehensive range of pool chemicals to maintain water quality and ensure a safe swimming environment. Their product line includes essential sanitisers such as chlorine, with options like highly soluble stabilised chlorine granules that can be used as a salt booster in saltwater pools. Pool Pro also provides various other chemical products to address specific pool maintenance needs, including algaecides, balancers, clarifiers, flocculants, and specialty chemicals.
In addition to sanitisers, a selection of salts and minerals for pool maintenance are also available. This includes products like Pool Pro Ultrafine Pool Salt, Premium Pool Salt, and MineralX Blend, an Australian-made unique mineral blend. They also offer natural magnesium chloride, Himalayan pool salt in fine and coarse grades, and Dead Sea bath salt.
This diverse range of chemicals and minerals allows pool owners to effectively manage their pool’s chemistry and maintain optimal water conditions for swimming.
Pool Pro offers various media filters and products to cater to pool filtration needs. Their selection includes high-quality filter sand, a crucial component in sand filter systems. The company provides different grades of filter sand, such as Pool Pro Filter Sand in 16kg bags, suitable for most sand filter applications. Additionally, they offer specialised media like Pool Pro Glass Filter Media, available in 20kg bags, which provides an alternative to traditional sand with enhanced filtration capabilities.
Beyond traditional filter media, Pool Pro also supplies innovative filtration solutions. One such product is the Pool Pro Zeolite Filter Media, available in 15kg bags, which offers superior filtration compared to standard sand. For those seeking eco-friendly options, the company stocks Enviro Glass Filter Media in 20kg bags, providing an environmentally conscious choice for pool owners.
These diverse media options allow customers to select the most suitable filtration method for their specific pool requirements, ensuring clean and clear water while potentially reducing maintenance efforts and chemical usage.
Pool Pro offers an extensive range of products for pools and spas. These include essential pool chemicals such as chlorine-based sanitisers, algaecides, balancers, clarifiers, and flocculants. They also provide a variety of salts and minerals for pool maintenance, including Pool Pro Ultrafine Pool Salt, Premium Pool Salt, and specialty products like MineralX Blend. Additionally, Pool Pro stocks a wide array of pool accessories, equipment, and spare parts, catering to the diverse needs of pool owners, service technicians, and builders.
Beyond chemicals and accessories, Pool Pro supplies a comprehensive range of pool equipment and filtration solutions. Their product line includes media filters with various filter media options, such as sand, glass, and zeolite. They also offer chlorinators and related spare parts, including cells compatible with numerous brands. Pool Pro’s commitment to quality extends across its entire product range, ensuring that customers receive durable and practical products, contributing to a better swimming experience.
Our Knowledge Base is a comprehensive resource designed to empower users with valuable insights into pumping, irrigation, and water treatment systems. It features a diverse range of articles, including informational guides, how-to instructions, troubleshooting tips, and FAQs, catering to beginners and experienced users.
Whether you want to understand industry trends, optimize system performance, or resolve common issues, the Knowledge Base offers step-by-step guidance and expert advice. Its focus is on self-service support, enabling you to make informed decisions and confidently manage systems while providing access to personalised assistance.
Pool Pro products are used in residential and commercial swimming pool maintenance and management applications. Their extensive range of pool chemicals is essential for maintaining clean and safe water conditions. These chemicals help control algae growth, balance the water’s pH levels, and ensure effective sanitisation, making them indispensable for pool owners and service technicians.
Beyond chemicals, Pool Pro’s equipment and accessories are widely used in pool cleaning and maintenance tasks. Their media filters, chlorinators, and spare parts support efficient water filtration and sanitisation processes. Pool builders and maintenance professionals use these products to maintain pool systems and ensure they operate smoothly and efficiently.
Pool Pro products are commonly used in Australia’s residential swimming pool industry. Their extensive range of pool chemicals, equipment, and accessories caters to homeowners who maintain their pools and professional pool service technicians.
Beyond residential applications, Pool Pro products also serve the commercial pool sector. Their robust equipment, such as commercial-grade filters, pumps, and chlorinators, is utilised in public swimming pools, aquatic centres, and resort facilities.
The Pool Pro, document and brochure library contain detailed information on their diverse product offerings. The library covers various categories, including pool chemicals, equipment, and accessories, providing insights into product specifications, usage instructions, and benefits.
The brochures contain technical information designed to assist pool owners, service technicians, and builders in selecting the right products for their specific needs, ensuring optimal pool maintenance and performance. By accessing the document library, you can make informed decisions about the products best suited to your pool systems, enhancing your swimming experience.
Dive into the world of Pool Pro products, showcasing their cutting-edge offerings for the residential and commercial pool markets. Watch the Pool Pro videos below for more information about their products and solutions.
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Dowdens has four pool service vans in Mackay that are ready to assist with all your pool maintenance needs. We also have a fully stocked retail shop and service centre at 9-15 Industrial Street, Mackay, to help with pool pump sales, repairs, accessories, and chemical requirements.
Click on the Mackay Google Map pin below to learn more about the Branch and its capabilities.
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