Workshop Servicing Capabilities

Dowdens Pumping and Water Treatment can provide a three way service for repairs and maintenance:

We have a number of dedicated field service trucks fitted with facilities for on-site service, repairs and removal of equipment. Where required any service vehicles sent to site will comply with site regulations and carry a comprehensive range of spare parts and manuals as well as calibrated testing equipment.

With the information available from site audits and a monitoring/preventative maintenance programme, a service vehicle can be equipped to cater for site-specific needs, thereby providing a more efficient service and response.

IN HOUSE REPAIRS

The majority of repair work can be done more effectively in a workshop environment where machining and testing facilities are available. Upon receipt in our workshop, all equipment is cleaned and tagged, some equipment may require decontamination and/or sterilisation, such as sewage pumps or chemical dosing pumps. We now require clients to complete a decontamination notice with respect to this particular type of equipment prior to dispatch.

Pump and associated equipment is stripped and assessed in accordance with our procedural strip sheets (samples available). A detailed quotation is then prepared and submitted for approval. All observations, wear, faults etc. are recorded on to the strip sheet and a report can be submitted with our quotation.

When repairing equipment we endeavour, where possible and practical, to use genuine components. Where this is not possible we will reproduce or procure components in accordance with manufacturers specifications and tolerances.

ASSEMBLY AND TESTING

Assembly is done in accordance with a procedure and quality check sheet, completed by a tradesperson, to ensure all manufacturer's specifications and client requests have been adhered to.

Completed units are then painted, (often colour coded) in accordance with current Australian Standards, according to what they are pumping and tagged with a stainless steel label recording date of work and job number, which is also logged onto the database. We are able to apply specific colour coding requests, when required.

Submersible pumps are tested for 3-4 hours and submerged for 24 hours prior to dispatch, to ensure no moisture intrusion has occurred. During test running of a unit, a comprehensive test sheet is used, on which all performance results are recorded. Where possible all equipment is tested prior to dispatch from our workshop. We can wet test and performance test pump units up to 110KW.

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